• All Files

Home

Exporting a Ticket

You can export all or selected tickets using filters to a PDF or CSV report.

Follow the procedure below to export a ticket:

1. Go to CASES.
2. Click Add Filter search field to search any ticket using filters.
   The table displays the tickets matching the filter criteria.
3. Select one or more tickets from the list and click Export button.
4. In the Export Report dialog box, select the following:
   1. Report Option: Select Summary for all tickets or Detailed report for selected tickets
   2. User Notes (optional): Description related to the exported document.
   3. Output Format: PDF or CSV
   4. Maximum Rows: Maximum number of rows to appear in the report.
5. Click Generate.
   'Export Successful' message is displayed.
6. Click Open Report File to download and save the report.